FAQs

For standard plumbing fixes during regular business hours, we do not charge a call-out fee. However, for after-hours service or emergency call-outs, there may be a fee, which will be discussed with you over the phone. Additionally, please note that inspection-type work may incur an inspection fee. We are committed to transparency, and our team will always communicate any applicable fees upfront, ensuring clarity and avoiding surprises. Your satisfaction is our priority, and we strive to provide reliable and affordable plumbing services.

Absolutely, each member of our plumbing team is a registered professional plumber with the VBA (Victorian building authority), equipped with the essential qualifications and training. Our commitment to excellence extends to being fully insured, ensuring that our services are not only carried out by registered and licensed plumbers but are also backed by public liability insurance. When you select us, you’re choosing licensed professionals dedicated to delivering top-notch plumbing services with the added assurance of insurance coverage.

We accept various payment methods, including cash, credit cards, debit cards and bank transfers. There is an additional surcharge for Amex or Diners club cards. Our team will provide payment details during the service or upon completion of the work.